Pharmacy Services FAQs


Q: What are Wellpartner's pharmacy credentials?

A: Wellpartner is an accredited pharmacy located in and doing business from Portland, Oregon. Wellpartner and its pharmacists are licensed by the State of Oregon and are members of the Oregon State Pharmacists Association.

Q: How do I get a new prescription filled at Wellpartner?

A: There are three ways to fill your prescription at Wellpartner:

  • Phone — You can have your health care provider call us or we can call your health care provider:
    1-877-935-5797
  • Fax — You can have your health care provider fax your prescription to us at:
    1–866–624–5797
  • Mail — You can send your original prescription to:
    Wellpartner, Inc.
    PO Box 5909
    Portland, OR 97228–5909

You will receive your prescription sooner if your doctor calls or faxes your prescription to us.

Be sure to include the following information:

  • Medication name
  • Patient's name, address, and telephone number
  • Allergies (if any)
  • Prescription health plan information (name, member number, group number)
  • Method of payment (credit card name, number, expiration date)
Q: How do I order a prescription refill?
A: There are four ways to refill a prescription with Wellpartner:
  • Online — Log in to pharmacy.wellpartner.com, go to My Home and select the Medicine Cabinet tab. Click the refill box next to the medication you want filled. Then click Add to Cart. Follow the instructions to complete the transaction so your order can be processed.
  • Phone — Call us or have your health care professional call us at:
    1-877-935-5797
  • Fax — Have your health care provider fax your prescription to us at:
    1–866–624–5797
  • Mail — You can send a refill order to us at:
    Wellpartner, Inc.
    PO Box 5909
    Portland, OR 97228–5909

The quickest way to refill a prescription is to have your doctor call or fax your prescription to us.

Be sure to include the following information:

  • Prescription number(s)
  • Patient's name, address, and telephone number
  • Method of payment (credit card name, number, expiration date)
Q: Do I have to have an email address to place an order via the web site?

A: Yes, if you are ordering from Wellpartner.com, an email address is required. If you don't have an email address, you can order by telephone at 1-877-935-5797 toll free, or by mailing a completed order form to:

Wellpartner, Inc.
PO Box 5909
Portland, OR 97228–5909

Q: How long will it take to get my prescription order?
A: In most cases, orders are delivered 4 to 7 days from the date we receive your order. A Wellpartner pharmacist may contact you or your health care provider if additional information is required to process your order. We take every necessary step to ensure that your order arrives safely. Our shipping policies adhere to manufacturer's guidelines. Next-day and two-day shipping are available for an additional charge.
Q: What are your shipping charges?
A: Wellpartner offers FREE standard shipping for all orders containing prescription items. Non-prescription products ordered separately are charged a shipping fee of $5.95 for standard shipping. Second day and next day shipping are available for an additional charge. If you select second day or next day shipping, this applies only to the shipping time and does not include actual processing time. Most orders are shipped via U.S. Postal Service. To compare shipping rates, go to our Shipping Rates and Policies.
Q: Can Wellpartner send prescriptions to an international address?
A: No. Wellpartner does not accept international orders, or ship to international addresses. Please refer to our Shipping Policy for more information.
Q: I would like to get more than a month's supply of my medicines. Can I get more?
A: Check your health insurance prescription plan. The amount of medication you can receive at one time is determined by your plan. If your plan allows for greater quantities, ask your health care provider to provide a new prescription or ask Wellpartner to contact your provider. If you do not have a prescription insurance plan or a prescription benefit, you can order any quantity you choose, based on your prescription.
Q: Can I fill a prescription for a family member?
A: Because your privacy is of the utmost importance, we require that each registered individual have a unique Patient Account and Patient Account Number. You may use this Patient Account Number to order medications online for this family member. This allows us to provide pharmacy care for you that is safe, secure and confidential.
Q: My medication is not covered by my health care insurance plan. Can I order my prescription medications from Wellpartner?
A: Yes. You may order your prescription medications from Wellpartner even if your medication is not covered by your health insurance plan. You can pay for your medications using your credit card (VISA, Mastercard, Discover, American Express), debit card, personal check or money order. To order online you must pay by credit card or debit card. Be sure to check our WellpartnerPlus prices to obtain even greater savings.
Q: I don't have health care insurance. Can I order my prescription medications from Wellpartner?
A: Yes. You may order your prescription medications from Wellpartner even if you don’t have health care insurance. You can pay for your medications using your credit card (VISA, Mastercard, Discover, American Express), personal check or money order. To order online, you must pay by credit card or debit card. Be sure to check our WellpartnerPlus prices to obtain even greater savings.
Q: How do I pay for my order?

A: You can pay for your medications using your credit card (VISA, Mastercard, Discover, American Express), debit card, personal check or money order. To order online you must pay by credit card or debit card. If you have a prescription benefit with your health insurance plan, we will bill your insurance company for your prescription medication order and charge you for the remaining co-pay. We will contact you if we have any questions. We will need the following health insurance information when you place an order:

  • Name of your Insurance Company
  • Your insurance company's Member Services telephone number
  • Your policy Member number
  • Your policy Group number
  • Name of the Policy Holder

Wellpartner will send you an itemized receipt with each order.

Q: How do I know how much my prescription will cost?
A: When using insurance or a discount card to cover your prescription orders, the amount that you pay depends on what is described in your plan coverage. We do not have a way to calculate your co-pay until we have processed your prescription with your insurance or discount card provider, which can take several days. If Wellpartner's low prescription price turns out to be lower than your co-pay, we will charge only Wellpartner's price. If you need to find out what your co-pay will be before submitting your prescription to us, please contact your plan administrator or insurance/discount card company directly. They will be able to provide you with your current coverage and co-pay information. A final billing will be processed and posted to your credit card when we receive approval from your health insurance plan.
Q: How do I use my prescription card online?
A: When you Sign Up with Wellpartner, you complete a Profile that contains information about your health insurance plan. This information is stored with your account information, so you don't have to enter it every time you order prescriptions. We then fill your prescriptions and bill the insurance company.
Q: If Wellpartner does not accept my prescription card, what can I do?
A: You can request that Wellpartner be contracted to fill your prescriptions by contacting your employer's human resources office, or the customer service department of your prescription insurance company.
Q: How do I check the status of my order?
A: You can check your order status online at any time. Just log in, go to My Home and select the Order Status tab. Once there is a final price for a prescription, that price will be displayed in the order status.
Q: How do I update my account information?
A: You can update your account information at any time. Just log in to pharmacy.wellpartner.com. From the My Home page, select Edit Your Profile in the gray box located under today's date. Your profile contains account information, plan information, and health information.
Q: How do I access my prescription history?
A: Your prescription history is maintained in your secure, online Medicine Cabinet. The Medicine Cabinet, located on the My Home page, is a record of all prescription and non-prescription products you’ve ordered from Wellpartner, including those items you have ordered by telephone, fax, mail or the Internet. It provides an easy way to keep track of your prescriptions and place refill orders. In addition, you can re-order non-prescription products using the information in your Medicine Cabinet.
Q: What if Wellpartner doesn't carry the item I'm looking for?
A: Call our Customer Service Representatives at 1-877-935-5797 toll free for any special requests, questions or clarifications. If needed, we will take your requests and forward them to our purchasing department. We will contact you with the information we obtain.
Q: How do I contact Wellpartner?

A: Wellpartner's Customer Service Center's hours of operation are Monday through Friday, from 7:30 a.m. to 5:30 p.m. Pacific Time. You can contact us by:

Phone: 1-877-935-5797
Email: customerservice@wellpartner.com
Mail:
Wellpartner, Inc.
PO Box 5909
Portland, OR 97228–5909

Q: How do I report a problem on the Wellpartner Website?
A: Please send comments about our website to webmaster@wellpartner.com.